Technical FAQs

What are the recommended operating system configurations for Magic software?

Windows ME, Windows 2000, Windows XP, Windows 2003 or Windows Vista.

What is the System Requirement of Magic Video Converter?

Minimum System Requirements
Microsoft Windows ME/2000/XP/Vista (all of the last updates installed are recommended)
Intel or AMD or compatible processors at 166 MHz minimum
Display graphics minimum resolution of 800x600x 256 color
RAM 32 megabytes (MB)
Minimum 40 MB of free hard disk space is needed for installation, minimum 100 Mb for proper working
Administrative permissions are required for installation
Internet connection to register the product
Sound card

I try to convert wmv to mpeg. It works, but only converts 10 seconds of each file...

Please check "Edit Profile" to see whether you customize the "time control" or not. And notice that Convert time=Star time-end time.

When I register, it give me error message: "Invalid Key". What's the problem?

Please make sure:
a. You have the latest version downloaded from our website.
b. You enter the key code without space.
c. You enter your name and organization with key code. At least fill NA in the organization if you do not want it.

I lost my registration password. What should I do?

Please send us the software name and your purchase information (invoice number, order number, for example) ,and where you place the order (ShareIt, PayPal?). we will give you the registration key within one business day after check it.

I'm trying to find a video converter to convert wmv and/or mpg to asf so that I can stream it with a Windows Media Server. Does your software do this?

There is not need to convert wmv to asf. Windows Media Server supports wmv files perfectly. WMV is a more advanced format than ASF, we may say that ASF is a previous version of WMV.

I've installed the latest version of Magic Video Converter. Do I have to register it again? How can I figure out if the registration is complete or not?

You can easily find out if your registration is complete or not through: a) If you have an unregistered version installed at your computer, it would remind you to register, and what you have to do is entering Serial number. b) There is no watermark banner in the middle of the screen of output files after your Magic Video Converter has been registered.

When I attempt to convert wmv to mpeg it works, but only converts 10 seconds of each file?

Please check "Edit Profile" to see whether you customize the "time control" or not. Convert time=Star time- end time.

I can't get any sound when trying to capture video from the TV tuner.

please go to the Audio Source page and check the settings (Device...). And please make sure that the "Enable audio recording" , "Render Audio" and "Mute audio Rending" in "Step2, choose audio Source" page is checked.

When I try to convert an avi file to a variety of other formats (including wmv, swf, and mpeg-2), I get this message: Invalid new backstep 1008

Please go to Burn DVD->Settings->click the check box "use directshow".

Magic Video Capture/Convert/Burn Studio makes capture of analog video files, but do not compress it. When I use Dvix codec, I can see the watermark Dvix on play back file, but the volume is similar to original file?

Please go to "capture"->Step 3 , record, then click the check box "AVI or MPEG" to customize "Video and Audio Compression" in the drop list.

How to use VCD as the input and convert it into AVI?

Please select the .DAT file in your VCD file, then convert this . DAT file to AVI.

I try to convert some vob files, the picture was squished but the width stayed the same.

Please try to adjust the length and width of the output, then save profile, and then convert it.

I got the following message "Directshow source: I can't determine the frame rate of the video, you must use the "fts" parameter. (C:/Program Files/ Magic Video Converter/Directshow.avs, line 2).

Please edit C:/Program Files/Magic Video Converter/profile/Directshow.avs ->DirectShowSource("<%InputFile%>")" to "DirectShowSource("<%InputFile%>",fps=29.970,convertfps=true)". (the fps paremeter 29.970 is jus an example, please specify the fps parameter by checking your input files)->using Magic Video Converter to convert.

After trying different applications a message popped up that .exe is a pc file and Macintosh computers cannot use them

Sorry we could not provide Mac Version currently.

I tried to convert wmv to dvd. It went along well. However when I went to play the converted file with the dvd player software I have, or the test dvd I burned, the screen was black for all the scenes and the first 10-20 seconds of sound were only clicks then nothing.

Please go to Burn DVD->Settings->click the check box "use directshow".

About Video Capture, it says " Failed to start preview". It also says TV tuner is not available for this video capture device.

One application could not be occupied by two software. Please be sure that only Video Capture is running this the application, and then try it again.

Magic Video Capture, it capture video but no audio.

Capture video but no audio may coming from the followed 4 reasons:
a. Incorrect software setting;
b. Card driver problem, including video card and audio card;
c. Operating System;
d. Hardware;
Our software is based on video card stream, which means once the video card works fine in the computer, then our software will capture streams from it. Please make sure:
a. You click and choose the Enable Audio button in our software. Please refer to the help file for more setting instruction.
b. There is no problem with your hardware, driver and operating system.

I got a error message saying ""Error while opening codec for output stream # 0.0 - maybe incorrect parameters such as bitrate, rate, width or height"."

Please open directshow, DVD Burning -> settings -> use directshow, or selected "Medium Quality" in "Settings".

When I hit burn tells me access has been denied. Using vista.

Please login as "administrator" when you start your computer.

When I try to use video converter I keep getting the error message: Cannot Create file "C:\Program Files\Magic Video Converter\~convert.bat". Access Is Denied

The problems happened is because you have no permission to write to C:\
So you have to be sure you can write to your C drive. I suggest you can login as "Administrator" when start your computer and use our software again.

I have a problem with is keeping the audio in sync with video.

Please try to adjust the frame rate, fps by clicking "Edit Profile".

How to convert some VHS tapes to DVD or AVI type formats?

You need a card or wire to connect the VHS tape and your computer, then please use Magic Video Capture/Convert/Burn Studio to convert it into AVI format.

Error message says "unable to write to c:\program files\Magic Video Converter\codec.dll"

Please re-install Magic Video Converter to a different directory and then launch Magic Video Converter again.

It won’t allow me to burn my clips in ‘High Quality’

The output DVD file size will be much bigger than the input file, you could see the volume size bar when burning, the limitation is 5000MB, and if the output file is bigger than that, you could not use "High Quality"

every time I start a conversion, the progress bar just flashes very quickly then the screen turns to a completely black one, like the prompt command for MS-Dos.

There maybe some audio or video codec missing in your computer. We recommend you to download and install K-Lite Codec Pack and use directshow to decode.
Steps:
1. Download and install K-Lite Codec Pack.
2. Burn DVD->Settings->DirectShow-> Check Use DirectShow.
3. Add your files and convert it.

convert rm files to mpeg2 or mpeg1 format. The finished files cannot be played with windows media player or any other players apart from windows media player classic.

Where it saves files (video and .jpg) when using Video Capture Feature?

Please go to the install directly, mostly it is in C:\Program Files\Magic Video Capture/Convert/Burn Studio\OtherDevices\Default Note if you use DV Capture (or TV Tuner Capture) as the hardware, the file would be saved in C:\Program Files\Magic Video Capture/Convert/Burn Studio\DVCapture(or TVTunerCapture)\Default.

When I put in a dvd/rw disc which is recognized as a r/w dvd disc in the d drive, when I go to burn it on the program, it says "Media not writable, or no media. Please insert a writable media". what is this problem??

There are two reasons to cause this problem. One is you did not connect the DVD Recorder and computer correctly. You can go to "My Computer" to check if you can find "DVD-RAM Drive" The other is because the DVD disc you try to burn has be written. Sometimes the DVD disc did not record file but it recorded data, so the disc can not be write again though it is said "Empty" Please empty (erase) you DVD RW first, or use a new disc and then try it again. You have to make sure both hardware and DVD disc workable.

I got this error message: avcore.dll has encountered a problem and needs closed.

Please press "setting" button and click the check box "Use DirectShow" .

Question about Magic Mp3 CD Burner. I add the songs (for example150 songs), and click "add Folder" to add the whole folder in. Then I click write disk But Nothing happened..... and no songs write on cd.

Please do not do any work on computer after you click "write disk". However, if you do not do any work, (even typing is not allowed) after click "write disk", the CD burning process would be OK.

When burning DVD, it saying "Preparing Image", then no response.

Please convert the file into mpeg format and then burn it to DVD again.

I can not parse as a IFO file.

There are 2 IFO files in DVD, one is VTS_01_0.IFO, another is VIDEO_TS.IFO which is the menu file and could not being parsed. Just select the VTS_01_0.IFO to convert.

Im trying to Rip my VOB file to MPEG1 but I get an error: "MPEG3Dec: Too much sample. Try other frame rate or change 'Detect/Force 24 Hz' flag."

Please reduce the "output frame rate" to 24.0 Hz, and set "down sampling" between 48.0Hz to 44.0Hz.

Is there a way to rip a dvd in a high resolution without breaking it into multiple files?

Please click "Setting..."->select "Infinite" option in the drop list of "Volume don't exeed".

Question about DVD Ripper. The converted file's video portion is out of sync with the audio. It seems like the video is too slow, but every 5 seconds or so the video blurs and the two are in-sync again. This process repeats itself throughout the converted file.

Please go to Setting->Global to tick the check box "A/V Synch"

I insert the dvd into the disc drive, and using Magic DVD Rip Studio the open dvd button, select the Video_TS folder from the dvd. From here I received several error messages including:
Unable to parse as an IFO-File
IFO parsing failed
You are going to open a DVD file with key search disabled. This may cause crash. Do you want to continue?
Unable to read from ":D:\Video_TS\VTS_01_1.vob"
MPEG2Dec: Error during decoder initialization

This is because you DVD is encrypted. Please go to settings->settings… F2->Global->DECSS->Click the check box "Demacro" and select other options of "key research" in the drop list, and try again.

When I rip DVD I got "Done 0 frames Total encoding time 00:00"

That's because the DVD is encrypted. Please go to you install directory, mostly it is in C:\Program Files\Magic DVD Rip Studio open the drip.ini with notepad, and add "CENT=1" in line 2. (under line 1 [config]) If your line 2 in drip.ini file is "CNET=0", please change it to "CNET=1"

Is there a way to rip a dvd in a high resolution without breaking it into multiple files?

Please click "Setting..."->select "Infinite" option in the drop list of "Volume don't exceed".

Open DVD; Open IFO; Open VOB a box appears saying, "unable to read..." file.

Mostly it comes from the un-success when reading dvd file, such as the quality of DVD disc is not good, or the incompatible with the DVD drive. For the reason of the quality of DVD disc and encrypted rating, we could not solve this problem.

I am using Magic Music Editor. What is the easiest way to blend two separate audio files. Ex. I want to fade one out while the other song is fading in simultaneously.

First of all, open one of files, copy it, and close it, and then paste it in a new-opened file. You can use "fade" to work on your selected file. Fade out the second file in the first place, and put the cursor at its original position, then mix it.

When I use Magic DVD Creator to burn it on the program, it says "Media not writable, or no media. Please insert a writable media".

There are two reasons to cause this problem. One is you did not connect the DVD Recorder with computer correctly. You can go to "My Computer" to check if you can find "DVD-RAM Drive"
The other is because the DVD disc you try to burn has been written. Sometimes the DVD disc did not record file but it recorded data, so the disc can not be write again though it is said "Empty". Please empty (erase) you DVD RW first, or use a new disc and then try it again. You have to make sure both hardware and DVD disc workable.

How to make a piece of music faster using the Magic Music Editor. I see that there is a "stretch time" function, but not a "compress time" function.

In "Stretch time", 100% means the original speed, if you want to speed up, please adjust it to "150%" or something, and if you'd like to slow down, please adjust to "50%" or something.

At the end of the song I get a loud scratch whenever I use fade out. How can I make a fade out last longer?

Please select scratch, and then click the key "del" to delete it.

I want the music track to be a little softer than the voice track I am overlaying. Parts of the music track get louder to the point I can no longer hear the voice /increase the volume.

Please click "Effect->Amplitude->Amplify" to magnify volume.

How to add a complete seperate track with the first track playing that i recorded? I only have on track to record ?

Please follow the belowing steps:
1,save track 1 to file1.mp3
2,open track 2 and use Menu->Edit->Mix from file, choose file1.mp3
3,you got it.

How to get songs on the music editor from another source, so you can start to cut music?

Please go to "play"->"record", and record your file by select the right audio source.

I got error message "Access violation at address 7C910A0A in module ntdll.dll. Read of address FFFFFFFD"

It is a exception. Some of your system files are damaged.
1.Please delete all related folders of the software, and then download and install it again.
2. If you remove the former version completely and install the new version but still got the same error, please right click my computer->properties->System Restore to repair your system.

Does your product support Windows Media 9?

More advanced than the other converter, Magic Video Converter supports Windows Media 9. Moreover we are watching for the new releases of Microsoft and include support for them in our programs. We will update our software with the tech advancement.

My Windows Media Player will not play my newly converted DVD file. What should I do?

Windows Media Player requires installation of special plug-ins to be able to play DVDs. You can download them from the official Microsoft site.

How to report bugs?

Please email any bugs or suggestions to support@magic-video-software.com. Generally, you will get our support within 24 hours.

Is Technical Support provided?

Yes, FREE technical support is provided for all registered users of our products. If you have any queries, suggestions or feedback, please feel free to contact our technical team via support@magic-video-software.com.

How do I find out about new software updates?

We will send mails to our registered customers with new update release. If you do not want any disturbing in your personal email, you can stop it in the mail we sent you. You also can pay some attention to our website to see new update, tips, gift for customers and articles.

I changed my E-mail address. What should I do?

If you changed your email address, please contact us. We will change it in our database, so that we could service you as before.

Will I get a hardcopy (CD) for the software I purchased?

CD on demand will cost additional fee, only $14.95. We don't suggest you order it since we upgrade our products often and you can get the latest version of software from our website for free at any time.

Do you produce a version of software for the Mac?

No, none of our software support Mac currently.

Can you tell me more about downloading in your website?

The time of download depends on several things:
• Size of the download file
• Type and speed of your connection to the internet
• Overall speed of the internet

The information box at the right of each product description page will inform you on the estimated time of download of that particular product. For example, for a product of 20 Mb in size, these are the likely times of download:
Type of connection
T1 - 38 seconds
ISDN - 22 minutes
28.8 Time - 100 minutes

You will have only a few authorized attempts to download from the given URL (internet address). If the download is not completed in your first attempt, please try again.

Each Internet browser will save the program a little bit differently: When using Netscape to download, you will receive a message telling you that you have started to download a file of type/x application. Select 'Save File'. The directory that the download will default to is C:/Program Files/Netscape Navigator. With Internet Explorer, you will get a pop-up window that tells you the name of the file you have chosen to download. A second window will pop-up asking if you would like to 'open the file' or 'save it to disk'. If you select 'open the file' it will download it and kick off the install. If you select 'save to disk' another window will appear and you can save the file to the appropriate directory on your PC. Of the two options, we recommend 'save to disk.' That way you can run the install process at your convenience after the download is completed.